Shipping Policy

Last updated: August 2026

At Luna Xpert, we aim to process and deliver your order as quickly and smoothly as possible. Once your order has been successfully placed and payment is confirmed, it will be prepared for dispatch.

Order Processing

Orders are typically processed within 1–3 business days. Processing may take longer during sales, promotions, public holidays, or periods of high order volume.

Delivery Times

Estimated delivery times depend on your location and the shipping method selected at checkout. Delivery times are estimates and may be affected by courier delays, weather, holidays, customs, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase. Shipping costs may vary depending on your delivery location, order size, and selected shipping method.

Order Tracking

When tracking information is available, it may be provided to you after your order has been dispatched. Tracking updates are provided by the shipping carrier and may take some time to appear.

Incorrect Address

Please make sure your shipping information is accurate before completing your order. Luna Xpert may not be responsible for delays, additional charges, or failed delivery resulting from an incorrect or incomplete address provided by the customer.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number so we can assist you in checking the shipment status.

Contact Us

If you have any questions regarding shipping or delivery, please contact Luna Xpert through our Contact Us page and include your order number.